Welcome to GariFixo.

By accessing our website and placing an order, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

Order & Delivery Charges

Delivery charges are applied based on location:

• Inside Dhaka City: 80 BDT
  
  

• Dhaka Sub-area: 100 BDT
  
  

• Outside Dhaka (All Bangladesh): 130 BDT
  
  

⚠️ If a customer’s previous order receive ratio is unsatisfactory or multiple deliveries were rejected, GariFixo reserves the right to request advance delivery charge before confirming the order.

For certain outside Dhaka orders, delivery charge may be required in advance via bKash/Nagad.

Delivery Method & Timeline

We deliver nationwide through trusted third-party courier partners (such as Steadfast, Pathao, Sundarban, SA Paribahan or similar).

Estimated delivery time:

• Inside Dhaka: 1–2 working days
  
  

• Outside Dhaka: 2–5 working days
  
  

Delivery time may vary depending on:

• Courier workload
  
  

• Weather conditions
  
  

• Public holidays
  
  

• Remote area coverage
  
  

Tracking details may be provided after dispatch.

Product Receiving Guidelines (Very Important)

Since we use third-party courier services, customers must:

• Check the product in front of the delivery personnel
  
  

• Ensure product quantity, condition, and model are correct
  
  

• Report any visible issue immediately while the delivery person is present
  
  

You must notify us within 24 hours of receiving the product if:

• Wrong item is delivered
  
  

• Quantity mismatch
  
  

• Visible damage
  
  

• Manufacturing defect
  
  

⚠️ After the delivery person leaves, return or exchange becomes difficult. In such cases, return delivery charge must be borne by the customer unless the fault is from GariFixo.

After Opening the Package

If a manufacturing defect is found after opening:

• We provide free replacement
  
  

• Replacement will be processed as quickly as possible
  
  

However, replacement will not apply in cases of:

• Physical damage caused by customer
  
  

• Burn, short circuit, water damage
  
  

• Improper installation
  
  

• Misuse or modification
  
  

For electrical or automotive installation products, professional installation is strongly recommended.

Return & Replacement Policy

We offer a 3-Day Return Policy under these conditions:

✅ Eligible for Free Replacement:

• Defective product
  
  

• Wrong item delivered
  
  

• Product not functioning properly (manufacturing issue)
  
  

❌ Not Eligible for Free Return:

• Change of mind
  
  

• Product not liked
  
  

• Ordered wrong model by customer
  
  

In such cases, delivery charge will be applicable.

Return Conditions:

• Product must be unused
  
  

• Original packaging must be intact
  
  

• No scratches or installation damage
  
  

• All accessories must be returned
  
  

GariFixo reserves the right to inspect returned items before approval.

Cash on Delivery (COD) Policy

We offer Cash on Delivery (COD) across Bangladesh.

However:

• Customers must remain available on the provided contact number
  
  

• Repeated order rejection may lead to COD restriction
  
  

• False orders or misuse of COD may result in blacklisting
  
  

We reserve the right to refuse future service if delivery is intentionally rejected.

Product Images & Descriptions

We provide real images and videos wherever possible.

However:

• Color may slightly vary due to lighting or screen differences
  
  

• Minor packaging variation may occur
  
  

• Supplier updates may slightly change design
  
  

Such minor differences will not be considered valid return reasons.

Complaint & Support Policy

If you have any issue:

• Contact our support team immediately
  
  

• Keep your phone number active for follow-up
  
  

• Provide order ID and proper details
  
  

If we do not receive response within 15 working days, the complaint may be considered resolved.

Refund (if applicable) will be processed through agreed payment method.

Limitation of Liability

GariFixo shall not be responsible for:

• Delay caused by courier partners
  
  

• Installation damage
  
  

• Misuse of product
  
  

• Indirect or incidental losses
  
  

Maximum liability will not exceed the product purchase value.

Policy Updates

GariFixo reserves the right to modify these Terms & Conditions at any time without prior notice.

Continued use of our website means acceptance of updated terms.